1.
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Getting work done through others is called leading.
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2.
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Managers should focus solely on making the company as efficient as possible
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3.
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Only top managers engage in all four of the management functions.
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4.
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Technical skills are much more important for top managers and middle managers than they are for lower-level managers.
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5.
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A manager who is inspiring and motivating workers to work hard to achieve organizational goals is fulfilling the organizing role of management.
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6.
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Johann's company hopes to increase sales by 5 percent this quarter. As part of his job, Johann regularly tracks sales figures to monitor the company's progress toward this goal. Johann is performing the controlling function of management.
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7.
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According to Henri Fayol, the success of a company almost always depends on the technical expertise of managers.
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8.
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The duty of top managers includes creating employee buy-in and monitoring their business environment.
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9.
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Managers who are unable to delegate tasks typically find that they do not have enough time to do anything well.
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10.
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Self-managing teams have been shown to produce enormous increases in productivity through increased employee commitment and creativity.
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11.
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Mintzberg's theory includes three major managerial roles. These are interpersonal, intrapersonal, and informational.
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12.
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Human skills are the most important of managerial skills.
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13.
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"Derailers" are managers who started out strong in their careers but were knocked off the fast track by the time they reached middle to upper levels of management.
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14.
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The primary way that managers influence customer satisfaction is through:
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15.
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Most modern management textbooks consider all of the following to be management functions EXCEPT:
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16.
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Helen was recently named the supervising manager of a company's computer programming division. She has a PhD in computer science and twelve years' of experience writing code. She thus has a high level of:
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17.
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Ramon is CEO of Cornerstone Bank, located in Cheyenne, Wyoming. Cornerstone is the major sponsor of the annual Run for the Cure 5K race, which raises money for breast cancer research. Every year at the end of the race, Ramon makes a short speech about Cornerstone's commitment to the race and presents the winner with a trophy. When he does this, Ramon is operating in the ________ managerial role.
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18.
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In the liaison role, the manager must deal primarily with:
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19.
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The management function of planning involves:
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20.
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Which of the following would NOT typically be considered a responsibility of top management?
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21.
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When Westbrook Software laid off 300 employees last week, CEO Diane Wagner called a press conference to announce the company's actions to the media. In so doing, Diane was performing the ________ managerial role.
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22.
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The ability to see the organization as a whole is an important component of ________ skills.
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23.
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Midori became a manager at Tipton Industries about 14 months ago. If her evolution as a manger is typical, Midori has probably come to believe that her primary job is to:
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24.
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One of your chief engineers delivers to you a set of key product test results. You pass that information along to the marketing and branding departments so that they can create a marketing campaign, then you write up a summary for the head of your department. Which managerial role are you performing?
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25.
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According to Jeffrey Pfeffer, companies that invest in their people
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